judiangkaPrivacy Policy

This page describes what data we collect when you use judiangka and how we keep that data protected. We at judiangka take your privacy seriously and are committed to transparent data practices. Our privacy policy explains the types of information we collect, how we use it, who has access to it, and your rights regarding your personal data.

When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), or play games on our platform, you provide us with personal and financial information. We use this data to operate our service, prevent fraud, comply with law, and improve your experience on judiangka.

We encourage you to review this policy carefully. If you have questions about how we handle your information, contact our support team via live chat or email during business hours.

What Data We Collect on judiangka

We collect several categories of information when you use judiangka. Your account data includes your email address, name, date of birth, phone number, and residential address. We collect this information during account registration and require you to verify it before you can withdraw funds.

We collect payment information when you deposit or withdraw. This includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), transaction amounts, and timestamps. We do not store full bank card details on our servers; payment processors handle sensitive financial data according to their own security standards.

We collect technical data: your device type, browser version, IP address, and access timestamps. We use cookies and similar tracking technologies to remember your preferences and session state on our platform.

How We Use Your Data

We use your personal data to operate judiangka, process your deposits and withdrawals, prevent fraud and money laundering, verify your identity, comply with legal obligations, and respond to support requests. We may also use your data to improve our services, send account notifications, and (where you have opted in) inform you about promotions and updates.

We do not sell your data to third parties for marketing purposes. However, we share your information with essential service providers: payment processors, identity verification firms, anti-fraud providers, and customer support platforms. These processors are contractually bound to protect your data and use it only for the services we contract them to provide.

Our servers and data centres may be located outside Indonesia. By using judiangka, you acknowledge that your data may be processed, stored, and transferred across borders as necessary to operate our platform.

Account verification

We use your personal details and government-issued ID to verify your identity and prevent duplicate accounts and fraud.

Payment processing

We share payment information with your bank or payment provider only to complete your requested transaction.

Anti-money laundering

We may report suspicious activity to regulatory authorities as required by law in jurisdictions where we operate.

Customer support

Our support team accesses your account history, game logs, and transaction records to resolve your inquiries.

Your Rights and Data Protection

We at judiangka commit to respecting your privacy rights. You have the right to access your personal data, request corrections, and ask us to delete information no longer necessary for our service. You may also request a copy of all data we hold about you in a portable format.

Your gaming and transaction history is retained indefinitely for compliance and fraud-prevention purposes. However, personal details such as email and address can be updated or removed upon request, subject to verification requirements for active accounts.

You may opt out of promotional communications at any time by adjusting your preferences in your account settings or contacting our support team. Opting out does not affect transactional messages (e.g., deposit confirmations or withdrawal status updates) which we must send to operate judiangka.

Data Security and Retention

We use industry-standard encryption (SSL/TLS) to protect data in transit between your device and our servers. Our databases are secured with firewalls, access controls, and intrusion detection systems. However, no online service is completely secure; we cannot guarantee absolute protection against all breaches.

We retain your personal data for as long as your account is active, plus a retention period mandated by anti-money-laundering and fraud-prevention regulations. After your account closes, we delete personal details within a reasonable timeframe unless we are required by law to retain them.

If we experience a data breach, we will notify affected users and relevant authorities as required by law. We do not disclose your information to third parties except as outlined in this policy.

Contact and Changes to This Policy

For privacy questions or data-access requests, contact our support team via live chat (available during business hours) or email. We respond to privacy requests within standard processing windows; complex cases may take longer.

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. Significant changes will be announced in your account dashboard. Your continued use of judiangka constitutes acceptance of the updated policy.